There are no magic bullets when it comes to job interview questions, but the way you structure your questions is important: It's the interviewer's job to create a framework for the discussion and prevent it from running off the rails. Every company's needs are different, but a good basic strategy is to ground the interview in questions about past job performance. Then throw in some situational questions to evaluate practical decision making, and learn a little bit about how the job fits in with a candidate's background.
Question #1: "How about those Eagles?"
Purpose: Develop the rapport needed to get the interview off the ground.
Every interview should begin with an icebreaker. It helps nervous applicants calm down and builds a sense of trust. If you have a 45-minute interview, you should spend at least the first five minutes trying to connect on a neutral topic. Make the person feel at ease and you'll solicit better information—and much more honest responses.
Alternate Version 1: "Did you go to the industry conference last week?"
Alternate Version 2: "Were you affected by the heat wave/cold snap?"
Alternate Version 3: "Did you have a good holiday?"
Question #2: "Talk about a time when you had to overcome major obstacles."
Purpose: Get a clear picture of the candidate's past performance.
Variations on this question should actually comprise your next several questions. Don't hesitate to guide the candidate through the variety of tasks (both tangible and theoretical) necessary to perform the job, and listen carefully to how he or she has handled such challenges. Pay attention to intangibles: some people are better at performing in interviews than on the job. If your candidate continually plays the role of hero or victim, that's a red flag that you're probably not getting the whole story.
Alternate Version 1: "Tell me about a time when you wrote a report that was well received. Why do you think it was successful?"
Alternate Version 2: "Describe a time when you hired (or fired) the wrong person."
Alternate Version 3: "If you had to do that activity again, how would you do it differently?"
Question #3: "What interests you about this position?"
Purpose: Find out how the candidate feels about the job and the company.
People apply for jobs for plenty reasons besides the obvious ones. Asking a candidate why he or she wants the position gives insight into their motivation. The answer may be personal (such as a narrative about what spurred them to seek a new job), or it may connect the candidate to the company: her experience with the brand, the mission statement, or the organization's role in the community. Any of these answers (or some combination) are acceptable—a personal answer can communicate trust, and a connection to the business indicates loyalty and a sense of ownership.
Alternate Version 1: "Where does this job fit into your career path?"
Alternate Version 2: "If you had to convince a friend or colleague to apply for this job, what might you tell them?"
Alternate Version 3: "What motivated you to apply for this job?"
Question #4: "Is there intelligent life in outer space?"
Purpose: Find out what kind of thinker the candidate is and how he deals with surprises.
This is your curveball, designed to make the candidate ad-lib instead of just reciting well-rehearsed answers. How much will he or she play along? As long as it's not too short or too long, virtually any response is a good one. But pay attention to attitude, the way the candidate approaches the problem, and the ease or difficulty they have in coming up with a response.
Alternate Version 1: "Why are manhole covers round?”
Alternate Version 2: "How do they get the cream filling inside a Twinkie?"
Alternate Version 3: "Why do people climb mountains?"
Question #5: "Imagine we've just hired you. What's the most important thing on your to-do list on the first day of work?"
Purpose: Learn about the candidate's judgment and decision-making skills.
This is an example of a situational question, which is like a behavioral question in that it's designed to assess judgment, but it's also like a curveball question because it illuminates the candidate's thought process. You want to see whether he demonstrates the competencies and priorities that are important to the job.
Alternate Version 1: "Say a coworker tells you that he submitted phony expense account receipts. Do you tell your boss?"
Alternate Version 2: "How would you handle an employee whose performance is fine but who you know has the potential to do better?"
Alternate Version 3: "What would you do if you got behind schedule with your part of a project?"
Question #6: "Why did you get into this line of work?"
Purpose: Measure the fit between the candidate's values and the culture of your company.
It risks a long, drawn-out answer, but this type of question will help you select candidates that fit your company's culture. It's not about finding people like you, or people with similar backgrounds that led them to your company, but about getting a sense of their values and motivations. Concepts like values and culture can be subjective and difficult to define, but you should be looking for someone whose work ethic, motivations, and methods match the company's. This isn't a quantitative measurement so much as a qualitative one. Coke and Pepsi may seem the same to people outside the soft-drink industry, but each houses people with different approaches to making cola and running a business. Hire for culture; train the task.
Alternate Version 1: "What do you like best about your current job?"
Alternate Version 2: "When did you realize this would be your career?"
Alternate Version 3: "What keeps you coming to work besides the paycheck?"
Question #7: "But enough about you. What about us?"
Purpose: Find out if the candidate has done his or her homework.
It's a cliché to end an interview with the standard, 'So, any questions?' But the fact remains that you really do want to let the candidate ask a few things of you. Reversing roles communicates that the company seeks an open a dialogue, and it helps you ascertain just how curious and knowledgeable a candidate is about your company. If he doesn't ask any questions about the job or the business, it's a safe bet his heart isn't in it. Listen for insightful questions that demonstrate a sophisticated understanding of the circumstances of the job, the company, the competitive landscape, or the industry.
Alternate Version 1: "Where do you think the company should be in ten years?"
Alternate Version 2: "What's your opinion of our new product?"
Alternate Version 3: "Have you seen the company's new ad campaign?"
Showing posts with label Job Search. Show all posts
Showing posts with label Job Search. Show all posts
Wednesday, February 23, 2011
Monday, May 5, 2008
7 Things You Must Do in an Interview
When you are looking to make the Big Leap -- the one that puts you closer to the power centers of a business or organization -- the interview process will likely be different from what you've experienced before. The more senior the person or people you're interviewing with, the more definite their ideas are likely to be about what they're looking for. They know that their own continued success depends on hiring the best people.
So how do you prove your readiness for the big leagues? By thinking like a big-league player. This interview will be different from others, but it will be your best chance to impress the decisionmakers, so there are some key points you want to be certain you get across. Here are tips to help you succeed:
Show You Get the "Big Picture"
Any number of interview candidates may possess specific subject-knowledge valuable to a business. But the candidate who goes beyond mere information and displays an ability to use it well is more likely to get the job. Senior executives and managers generally want people who pay attention to and understand the broader view.
Tip: Demonstrate you recognize patterns and understand their importance; that you know how to use and synthesize information.
Find Out What Keeps the Boss Up at Night
Do your homework so you understand not only the job or promotion for which you are applying, but also the job of the senior executive above it. Do you know to whom this person reports, and what the top issues are for your boss's boss?
Tip: Make that knowledge part of your interview conversation. Show an interest not only in the specifics of the job, but in the product and markets for that company. Ask broad questions: "What do you think the potential growth in the Indian market is?"
Look for Answers
Senior managers are looking for candidates who are creative thinkers focused on finding solutions. It is less important that you show you know the details of the problems the organization faces than that you're able to demonstrate readiness to look for options and find solutions.
Tip: Think about problems in the past you've identified and managed to solve. Show readiness to tackle the tough issues.
Show Some Guts
Chances are whoever you're interviewing with got where he is by showing some moxie, and you should too. Top people need and want folks around them who are not afraid to speak up and will confidently assert their ideas. It is the only way to be part of the process.
Tip: Be ready with an example of a time when you weren't afraid to go out on a limb and your actions helped bring about real change.
Show Your Softer Side, Too
Yes, you should speak up and assert your ideas. But there will be times when the folks at the top will want-- will even need -- for you to go along once a decision has been made, even if you don't agree with it.
Tip: Think about past experiences you can discuss to demonstrate you're comfortable with the challenges of a dynamic environment.
Listen
Just as you want to make it plain in an interview that you are not too timid to speak up, you want to make it clear you are not over-confident or intent on dominating the process. Demonstrate you are able to listen without being too eager to cut off dialog.
Tip: Ask questions that reflect the concerns of the questioner in a constructive way. For instance, if you are asked what you would do in a certain situation, resist the temptation to answer before you've asked some questions of your own.
Keep It Positive
If there's one thing senior managers have a universal distaste for, it's whining. Remember, every hiring manager wants to hire a team player who will bring positive energy and real initiative to the job. Be ready with examples of positive suggestions about problems or issues that you took initiative on in order to demonstrate your people skills.
Tip: Steer clear of any criticism of prior managers, even if invited to offer it.
So how do you prove your readiness for the big leagues? By thinking like a big-league player. This interview will be different from others, but it will be your best chance to impress the decisionmakers, so there are some key points you want to be certain you get across. Here are tips to help you succeed:
Show You Get the "Big Picture"
Any number of interview candidates may possess specific subject-knowledge valuable to a business. But the candidate who goes beyond mere information and displays an ability to use it well is more likely to get the job. Senior executives and managers generally want people who pay attention to and understand the broader view.
Tip: Demonstrate you recognize patterns and understand their importance; that you know how to use and synthesize information.
Find Out What Keeps the Boss Up at Night
Do your homework so you understand not only the job or promotion for which you are applying, but also the job of the senior executive above it. Do you know to whom this person reports, and what the top issues are for your boss's boss?
Tip: Make that knowledge part of your interview conversation. Show an interest not only in the specifics of the job, but in the product and markets for that company. Ask broad questions: "What do you think the potential growth in the Indian market is?"
Look for Answers
Senior managers are looking for candidates who are creative thinkers focused on finding solutions. It is less important that you show you know the details of the problems the organization faces than that you're able to demonstrate readiness to look for options and find solutions.
Tip: Think about problems in the past you've identified and managed to solve. Show readiness to tackle the tough issues.
Show Some Guts
Chances are whoever you're interviewing with got where he is by showing some moxie, and you should too. Top people need and want folks around them who are not afraid to speak up and will confidently assert their ideas. It is the only way to be part of the process.
Tip: Be ready with an example of a time when you weren't afraid to go out on a limb and your actions helped bring about real change.
Show Your Softer Side, Too
Yes, you should speak up and assert your ideas. But there will be times when the folks at the top will want-- will even need -- for you to go along once a decision has been made, even if you don't agree with it.
Tip: Think about past experiences you can discuss to demonstrate you're comfortable with the challenges of a dynamic environment.
Listen
Just as you want to make it plain in an interview that you are not too timid to speak up, you want to make it clear you are not over-confident or intent on dominating the process. Demonstrate you are able to listen without being too eager to cut off dialog.
Tip: Ask questions that reflect the concerns of the questioner in a constructive way. For instance, if you are asked what you would do in a certain situation, resist the temptation to answer before you've asked some questions of your own.
Keep It Positive
If there's one thing senior managers have a universal distaste for, it's whining. Remember, every hiring manager wants to hire a team player who will bring positive energy and real initiative to the job. Be ready with examples of positive suggestions about problems or issues that you took initiative on in order to demonstrate your people skills.
Tip: Steer clear of any criticism of prior managers, even if invited to offer it.
Friday, March 14, 2008
How to Ace an Executive-Level Job Interview
You've been contacted by an executive recruiter about an opportunity to interview for a position at a successful company. The job the executive recruiter describes sounds perfect for you. You want the position so badly, you dream about it at night. To make your dream a reality, you need to ace the interview.
That's easier said than done. Job interviews are one of those occasions when you just have to be perfect. You need to spin a good story out of your work experience, but your story can't be too detailed or carry on too long. You need to appear relaxed, but you can't come off as too relaxed. You need to practice your responses to typical interview questions, but in the interview, your responses can't seem rehearsed. It's like Goldilocks and the Three Bears: Everything has to be just right. And it's tricky.
Obviously, you've got to learn as much about the company and the people interviewing you as you can. The more you know about the hiring manager, the more comfortable you'll be talking with him or her. Similarly, the more you know about the company, the easier it will be for you to present yourself as the answer to the company's prayers.
This story walks you through the interview process, from preparation to follow-up. You'll get tips on how to make a strong first impression and answer interview questions, and you'll learn the verbal and nonverbal communications you should employ—and avoid—so that you can ace the interview.
Prepare
Interviews are designed to assess whether you, the candidate, can do the job at hand, whether you'll spring into action once on the job, and whether you fit with the company's culture and management team. To prepare for your interview, you should anticipate what questions you may be asked and craft quality responses to them. You should be prepared to answer the following questions:
What are your strengths? You should highlight the strengths the company needs to address its current challenges.
How would you describe your management style? You could say something like, "I used to prefer a top-down management style, but I've found that when I involve people in a decision it's easier to get their commitment and almost always results in a better outcome."
Why should we hire you? Again, explain how your strengths align with the company's needs.
How much money are you looking for? Be careful of this trap. If you ask for too much, you knock yourself out of consideration. If you ask for too little, you sell yourself short. A good tip is to quote third-party research and answer with a range. An even better approach is to ask the interviewer about the company's compensation philosophy (e.g., What are the components and how are they adjusted?)
You're certain to be asked about failed projects, so don't get caught off guard when the hiring manager tosses that one your way. Be honest without being defensive and beware of giving phony-sounding answers, such as "It really wasn't my fault," or "I warned them it wouldn't work."
When telling your interviewer about projects that went off track, be sure to describe the smart corrective action you took, the end result and the lessons you learned. For example, you might describe how you proactively involved others: "As soon as I saw that we weren't going to meet the customer's deadline, I immediately called a meeting with everyone on the project. We were able to renegotiate with the customer and minimize our losses. Ultimately the customer respected our honesty and was able to work with us on a solution." (For more advice on how to answer questions about failed projects, read Interview Questions to Avoid.)
Your interviewer will also ask you about your biggest flaw. Mention only one and describe the steps you've taken to correct it. For example, "I'm not good at speaking in front of groups, but I enrolled myself in an executive presentations program and have gotten much better."
Beware of mentioning flaws without realizing it. For example, if you say that you seek to avoid conflict at all costs, your interviewer might think you can't deal with conflict or that you have a "head in the sand" management style. Similarly, if the interviewer asks you if you've implemented a specific software package and if you haven't, don't say, "I haven't done it, but I can learn." That's the wrong answer.
For any question, a factual response isn't enough. You have to engage the interviewer with stories that make the facts compelling. When you're interviewing for executive-level positions, the hiring manager is looking for someone who communicates well, who's not going to be an embarrassment at a board meeting, and who can lead and inspire his or her staff. Rather than describe the functions for which you were responsible, describe incidents that illustrate how you handled problems and opportunities—and the bottom-line results. Create scenes, characters and action, but stick to the OAR model to avoid too much detail and digression:
O: What was the Opportunity or challenge you faced?
A: What Action did you take?
R: What were the Results?
Practice your responses with the aid of video, audio, a mirror or a trusted friend who'll give you honest feedback about how confident and knowledgeable you sound and look. You have to come across as spontaneous rather than rehearsed. Pat answers such as "I am a participative manager" or "I am a workaholic, working day and night until a project is done" can make you sound like an automaton. Don't go over the line that separates a polished answer from a slick one. In other words, don't try to sound like a superhero by beginning every sentence with "I", "Me" and "My" or by overstating your role.
Memorize key facts and dates—both about the company with which you're interviewing and your work history—so that you don't have to dive into your briefcase for the information.
Finally, don't think of yourself as an applicant for the job for which you're interviewing. You're a unique solution to the company's business problems. Thinking of yourself as a solution will give you confidence in your ability to help the company meet its strategic goals, and your confidence will resonate with the hiring manager during the interview. Thinking of yourself as a solution will also help you define your role in the new company, negotiate the compensation package you deserve and gain acceptance as a peer when you start working with the management team.
The Big Day
The day of the interview, arrive at least 15 minutes ahead of time. While you wait, think of yourself as the solution the company needs and assure yourself that the interview is going to go well. You should also use your time to observe employees coming and going: Do they look happy to be there?
When you're brought into the office or conference room where the interviewer is waiting for you, walk in with a smile on your face, your head up and your shoulders back. Shake the interviewer's hand firmly. Repeat his or her name with a smile when you're introduced. Repeat the interviewer's name at appropriate opportunities throughout the conversation. Everyone responds to hearing hisown name. It makes the interviewer listen more intently.
Don't sit until you're asked. Given a choice of seats, avoid the sofa. You'll sink into it like quicksand. Choose a hardback chair. Sit upright with your hands on your knees. Don't cross your legs or your arms. Crossed limbs unconsciously signal defensiveness.
While the interviewer speaks, show you're listening carefully by nodding your head and thoughtfully rephrasing her sentences. Make certain you understand the questions she's asking. Don't assume they're the ones for which you rehearsed answers. Try to divine what's behind each question. For example, the interviewer may ask if you've handled an SAP conversion, but really she wants to know how smoothly the conversion went, if was on time and within budget.
If you're unsure how to answer a question, take time to reflect on it or ask a clarifying question to give yourself more time to form an answer.
As you interact with the interviewer, stay lively. Gesture often and naturally. Smile at the least provocation. Smiling helps you feel you're doing well. Look the interviewer in the eye. If you're being interviewed by a group, maintain eye contact with everyone, one at a time, changing with each point you make rather than scanning the audience.
The interview is going to go well and you're going to feel increasingly relaxed. But take care not to become too relaxed, which can lead you to make a careless comment or acting too familiar. You should remain deferential throughout the interview. Don't say anything negative about your present employer, even if invited. Discuss compensation only if asked.
By the end of the interview, you'll probably be asked if you have questions. Whether you're invited to ask questions or not, always ask a few:
What are you looking for in candidates for this position?
How would I be measured?
What challenges would I have to tackle first?>/li>
Don't ask for any information about the company that can be found with a simple Internet search.
When the interview winds down, ask if the interviewer got the information he wanted. Offer to provide more information, especially if the interviewer hasn't asked you about something in your background that you believe is important to the position. Don't offer references until you're asked for them.
The end of the interview may be your last chance to make it clear you want the job. To do so without sounding desperate, make a positive statement of interest, such as, "I am vitally interested in this opportunity. Are there any concerns you have about my candidacy for the position?" Also ask about next steps. The first impression you make is the most important one of the meeting. The impression you leave at the end of the interview ranks second.
The Follow-Up
Take notes about the meeting as soon as it's over. Note areas where you feel you didn't answer adequately so that you can reinforce the subject matter in your follow-up correspondence. You'll also want to remember who said what as you plan the follow-up process.
Send a letter thanking the interviewer for seeing you, expressing once more why you're a good fit for the job and offering to provide any additional information the hiring manager may need.
Keep following up, methodically but without being a nuisance. The job often goes to the person who wants it most.
That's easier said than done. Job interviews are one of those occasions when you just have to be perfect. You need to spin a good story out of your work experience, but your story can't be too detailed or carry on too long. You need to appear relaxed, but you can't come off as too relaxed. You need to practice your responses to typical interview questions, but in the interview, your responses can't seem rehearsed. It's like Goldilocks and the Three Bears: Everything has to be just right. And it's tricky.
Obviously, you've got to learn as much about the company and the people interviewing you as you can. The more you know about the hiring manager, the more comfortable you'll be talking with him or her. Similarly, the more you know about the company, the easier it will be for you to present yourself as the answer to the company's prayers.
This story walks you through the interview process, from preparation to follow-up. You'll get tips on how to make a strong first impression and answer interview questions, and you'll learn the verbal and nonverbal communications you should employ—and avoid—so that you can ace the interview.
Prepare
Interviews are designed to assess whether you, the candidate, can do the job at hand, whether you'll spring into action once on the job, and whether you fit with the company's culture and management team. To prepare for your interview, you should anticipate what questions you may be asked and craft quality responses to them. You should be prepared to answer the following questions:
What are your strengths? You should highlight the strengths the company needs to address its current challenges.
How would you describe your management style? You could say something like, "I used to prefer a top-down management style, but I've found that when I involve people in a decision it's easier to get their commitment and almost always results in a better outcome."
Why should we hire you? Again, explain how your strengths align with the company's needs.
How much money are you looking for? Be careful of this trap. If you ask for too much, you knock yourself out of consideration. If you ask for too little, you sell yourself short. A good tip is to quote third-party research and answer with a range. An even better approach is to ask the interviewer about the company's compensation philosophy (e.g., What are the components and how are they adjusted?)
You're certain to be asked about failed projects, so don't get caught off guard when the hiring manager tosses that one your way. Be honest without being defensive and beware of giving phony-sounding answers, such as "It really wasn't my fault," or "I warned them it wouldn't work."
When telling your interviewer about projects that went off track, be sure to describe the smart corrective action you took, the end result and the lessons you learned. For example, you might describe how you proactively involved others: "As soon as I saw that we weren't going to meet the customer's deadline, I immediately called a meeting with everyone on the project. We were able to renegotiate with the customer and minimize our losses. Ultimately the customer respected our honesty and was able to work with us on a solution." (For more advice on how to answer questions about failed projects, read Interview Questions to Avoid.)
Your interviewer will also ask you about your biggest flaw. Mention only one and describe the steps you've taken to correct it. For example, "I'm not good at speaking in front of groups, but I enrolled myself in an executive presentations program and have gotten much better."
Beware of mentioning flaws without realizing it. For example, if you say that you seek to avoid conflict at all costs, your interviewer might think you can't deal with conflict or that you have a "head in the sand" management style. Similarly, if the interviewer asks you if you've implemented a specific software package and if you haven't, don't say, "I haven't done it, but I can learn." That's the wrong answer.
For any question, a factual response isn't enough. You have to engage the interviewer with stories that make the facts compelling. When you're interviewing for executive-level positions, the hiring manager is looking for someone who communicates well, who's not going to be an embarrassment at a board meeting, and who can lead and inspire his or her staff. Rather than describe the functions for which you were responsible, describe incidents that illustrate how you handled problems and opportunities—and the bottom-line results. Create scenes, characters and action, but stick to the OAR model to avoid too much detail and digression:
O: What was the Opportunity or challenge you faced?
A: What Action did you take?
R: What were the Results?
Practice your responses with the aid of video, audio, a mirror or a trusted friend who'll give you honest feedback about how confident and knowledgeable you sound and look. You have to come across as spontaneous rather than rehearsed. Pat answers such as "I am a participative manager" or "I am a workaholic, working day and night until a project is done" can make you sound like an automaton. Don't go over the line that separates a polished answer from a slick one. In other words, don't try to sound like a superhero by beginning every sentence with "I", "Me" and "My" or by overstating your role.
Memorize key facts and dates—both about the company with which you're interviewing and your work history—so that you don't have to dive into your briefcase for the information.
Finally, don't think of yourself as an applicant for the job for which you're interviewing. You're a unique solution to the company's business problems. Thinking of yourself as a solution will give you confidence in your ability to help the company meet its strategic goals, and your confidence will resonate with the hiring manager during the interview. Thinking of yourself as a solution will also help you define your role in the new company, negotiate the compensation package you deserve and gain acceptance as a peer when you start working with the management team.
The Big Day
The day of the interview, arrive at least 15 minutes ahead of time. While you wait, think of yourself as the solution the company needs and assure yourself that the interview is going to go well. You should also use your time to observe employees coming and going: Do they look happy to be there?
When you're brought into the office or conference room where the interviewer is waiting for you, walk in with a smile on your face, your head up and your shoulders back. Shake the interviewer's hand firmly. Repeat his or her name with a smile when you're introduced. Repeat the interviewer's name at appropriate opportunities throughout the conversation. Everyone responds to hearing hisown name. It makes the interviewer listen more intently.
Don't sit until you're asked. Given a choice of seats, avoid the sofa. You'll sink into it like quicksand. Choose a hardback chair. Sit upright with your hands on your knees. Don't cross your legs or your arms. Crossed limbs unconsciously signal defensiveness.
While the interviewer speaks, show you're listening carefully by nodding your head and thoughtfully rephrasing her sentences. Make certain you understand the questions she's asking. Don't assume they're the ones for which you rehearsed answers. Try to divine what's behind each question. For example, the interviewer may ask if you've handled an SAP conversion, but really she wants to know how smoothly the conversion went, if was on time and within budget.
If you're unsure how to answer a question, take time to reflect on it or ask a clarifying question to give yourself more time to form an answer.
As you interact with the interviewer, stay lively. Gesture often and naturally. Smile at the least provocation. Smiling helps you feel you're doing well. Look the interviewer in the eye. If you're being interviewed by a group, maintain eye contact with everyone, one at a time, changing with each point you make rather than scanning the audience.
The interview is going to go well and you're going to feel increasingly relaxed. But take care not to become too relaxed, which can lead you to make a careless comment or acting too familiar. You should remain deferential throughout the interview. Don't say anything negative about your present employer, even if invited. Discuss compensation only if asked.
By the end of the interview, you'll probably be asked if you have questions. Whether you're invited to ask questions or not, always ask a few:
What are you looking for in candidates for this position?
How would I be measured?
What challenges would I have to tackle first?>/li>
Don't ask for any information about the company that can be found with a simple Internet search.
When the interview winds down, ask if the interviewer got the information he wanted. Offer to provide more information, especially if the interviewer hasn't asked you about something in your background that you believe is important to the position. Don't offer references until you're asked for them.
The end of the interview may be your last chance to make it clear you want the job. To do so without sounding desperate, make a positive statement of interest, such as, "I am vitally interested in this opportunity. Are there any concerns you have about my candidacy for the position?" Also ask about next steps. The first impression you make is the most important one of the meeting. The impression you leave at the end of the interview ranks second.
The Follow-Up
Take notes about the meeting as soon as it's over. Note areas where you feel you didn't answer adequately so that you can reinforce the subject matter in your follow-up correspondence. You'll also want to remember who said what as you plan the follow-up process.
Send a letter thanking the interviewer for seeing you, expressing once more why you're a good fit for the job and offering to provide any additional information the hiring manager may need.
Keep following up, methodically but without being a nuisance. The job often goes to the person who wants it most.
Monday, March 10, 2008
Success Strategies for Hiring IT Managers
One of your key responsibilities as an IT executive is assembling a management team that not only meets the needs of the department but also contributes to the overall success of your company. While the managers you hire must possess hands-on technical abilities, it's equally important that their soft skills, including leadership, be well developed. Your challenge is to find candidates who possess a mix of both qualities.
Here are three of the most important qualities any manager must have:
1) The ability to retain and motivate staff. Competition for skilled IT professionals remains high, especially for hard-to-fill positions such as lead applications engineers, Web developers and network security specialists. As a result, keeping talented team members on board is essential. A prospective IT manager should be able to show what steps he or she has taken in previous roles that contributed to low attrition rates. For example, did the person lobby for a larger training budget to ensure staff were provided with adequate professional development opportunities? What forms of employee recognition did he or she rely on to ensure personnel remained motivated and satisfied in their positions?
2) Business acumen. A manager must possess a thorough understanding of your industry and your company's competitive advantages in order to ensure IT contributes to the bottom line. Does the prospective manager possess a proven track record of budgeting and strategic planning, for instance?
3) Communication skills. Seek out individuals who can not only communicate company goals and objectives to staff members but also help them buy into the firm's vision and keep them motivated when setbacks occur. A successful manager must also be able to "sell" IT's strategy to senior executives, who may not always recognize the role that the department plays in your company's success.
Having established those three qualities, how do you then go about evaluating whether a particular candidate measures up? Start by looking at the applicant's resume. Is there a record of success and increasing responsibility? Has he or she supervised staff before? Although a candidate does not need to have directly managed others in the past to be successful with your firm, the person should have experience leading project teams or supervising large-scale engagements.
During the interview process, involve other members of your team to see how the candidate interacts with prospective coworkers and mangers. Also devote significant energy to reference checking. Consider speaking with a mix of managers, peers and direct reports to get a more complete and balanced picture of the candidate. Ask the individuals you speak with if they can recommend others who can offer additional feedback. This is one of the most effective ways to gain candid information about an applicant.
Perhaps most importantly, make sure you are not neglecting your own internal candidates when searching for new managers. Internal employees are already familiar with your business and corporate culture and have likely formed collaborative relationships with colleagues throughout the organization. Plus, you can build morale by demonstrating a policy of promotion from within.
Hiring top-tier IT managers is always a challenge, but by committing the resources and attention this task deserves, your company will reap long-lasting rewards that ultimately improve the performance of the organization.
Here are three of the most important qualities any manager must have:
1) The ability to retain and motivate staff. Competition for skilled IT professionals remains high, especially for hard-to-fill positions such as lead applications engineers, Web developers and network security specialists. As a result, keeping talented team members on board is essential. A prospective IT manager should be able to show what steps he or she has taken in previous roles that contributed to low attrition rates. For example, did the person lobby for a larger training budget to ensure staff were provided with adequate professional development opportunities? What forms of employee recognition did he or she rely on to ensure personnel remained motivated and satisfied in their positions?
2) Business acumen. A manager must possess a thorough understanding of your industry and your company's competitive advantages in order to ensure IT contributes to the bottom line. Does the prospective manager possess a proven track record of budgeting and strategic planning, for instance?
3) Communication skills. Seek out individuals who can not only communicate company goals and objectives to staff members but also help them buy into the firm's vision and keep them motivated when setbacks occur. A successful manager must also be able to "sell" IT's strategy to senior executives, who may not always recognize the role that the department plays in your company's success.
Having established those three qualities, how do you then go about evaluating whether a particular candidate measures up? Start by looking at the applicant's resume. Is there a record of success and increasing responsibility? Has he or she supervised staff before? Although a candidate does not need to have directly managed others in the past to be successful with your firm, the person should have experience leading project teams or supervising large-scale engagements.
During the interview process, involve other members of your team to see how the candidate interacts with prospective coworkers and mangers. Also devote significant energy to reference checking. Consider speaking with a mix of managers, peers and direct reports to get a more complete and balanced picture of the candidate. Ask the individuals you speak with if they can recommend others who can offer additional feedback. This is one of the most effective ways to gain candid information about an applicant.
Perhaps most importantly, make sure you are not neglecting your own internal candidates when searching for new managers. Internal employees are already familiar with your business and corporate culture and have likely formed collaborative relationships with colleagues throughout the organization. Plus, you can build morale by demonstrating a policy of promotion from within.
Hiring top-tier IT managers is always a challenge, but by committing the resources and attention this task deserves, your company will reap long-lasting rewards that ultimately improve the performance of the organization.
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